Terms & Conditions
Warranty Information
The Sandbanks Style Paddle board is covered by a 60-month manufacturer warranty to be free from manufacturing defects.
The Paddle Co Paddle Board is covered by a 12-month manufacturer warranty to be free from manufacturing defects.
The Sandbanks Style Kayak is covered by a 60-month manufacturer warranty to be free from manufacturing defects.
The Sevylor Kayak is covered by a 12-month manufacturer warranty to be free from manufacturing defects.
The paddles and pumps and other accessories are covered for 12 months. The warranty (legal warranty) is for the original purchaser only, and from date of purchase. It only covers products used for normal recreational purposes. The warranty does not cover any puncture, cuts or abrasion sustained in normal use or damage from unreasonable uses or improper storage. Scratches or marks on the artwork are also not covered by the warranty. If Sandbanks Style Paddle Boards are being used in a rental company or school the warranty is only 3 years.
If any product is found to be defective, the owner may return it to Peninsula Leisure, but only after first telephoning or emailing to get authorization, shipping, and packaging instructions and to discuss the defect. We will not refund or replace boards or kayaks if this procedure is not followed.
After inspection, if any product is found defective, the manufacturer shall either repair or replace the defective part or item as deemed necessary by manufacturer. The Manufacturer shall not be held liable for any incidental or consequential damages. There are no warranties which extend beyond this description. This warranty is inclusive in lieu of all other warranties. This warranty gives you specific legal rights but does not affect your normal rights, which vary from country to country.
The main limitations to the application of the warranty are the following:
• The product must not be modified or used in any activities outside normal recreational
use (such as races, rental, professional usage in a business, without written prior
agreement).
• Use more than the manufacturers recommended maximum load capacity.
• Pressure recommendations, assembly / disassembly and handling procedures must be
strictly observed.
• The maintenance and the storage procedures must not be neglected.
• This warranty does not cover parts and accessories not supplied or recommended by
the manufacturer or defects resulting from the installation of such equipment on their
products.
NOTICE: All repairs covered by warranty, must be performed by the manufacturer.
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Shipping Information
All goods are shipped within 1-2 business day with DPD, TNT or Parcel Force. Please sign for the item as UNCHECKED or the shipping insurance will be void & email us pictures of the damage within 12 hours of receiving your goods to validate your claim.
Returns/Refunds
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement
Online/Mail Order Goods
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
Disclaimer
We strongly recommend that you observe all local and national laws and ALWAYS wear an approved personal flotation device. Any activity on or near water carries with it inherent danger, Peninsula Leisure and its employees are not, and cannot in anyway be responsible or held liable for your safety during the use or even possible failure of this product. It is the owners and user’s responsibility to ensure that the user wears a correctly fitted and approved flotation device which is suitable for their weight. We strongly recommend that you also always take appropriate advice on your chosen location to use the product, particularly with respect to currents, wind, weather conditions, potential under water obstacles and other craft which will share the same water. Compared to other water sports, paddle boarding has a very good safety record, but it is your responsibility to keep it that way.